Warranty
Policy
Fiberglass bases and walls have
a 20 year manufacture defects warranty.
Automatic Drain Assemblies have
a three year warranty.
Product Return
Policy
All return requests must be made within 5
calendar days upon receipt of the purchased items. Before any
product
can be returned
please call 866 222-2037, e-mail showeranyplace@gmail.com or fax
913-428-8408 to request a RA #.
All returned items are to be shipped back
freight prepaid at the buyers expense, unless ACRA-USA has
approved
other arrangement in
writing. Your RA number will only be valid for 10 days, therefore
returned merchandise must
be shipped
within the ten day period.
For parts that are under warranty and have to be
replaced, ACRA-USA, Inc. will replace the part at no cost to
you.
We will ship you a new
part including a UPS return shipping label. The part being replaced
must be returned to
ACRA-USA,
INC. using the return UPS shipping label. Your account/credit card
will be charged for the replacement
part. Upon receiving the returned part ACRA-USA
will credit your account/credit card.
ACRA-USA will replace any item is under warranty
that has not been modified or damaged by the user. ACRA-USA
will inspect all returned
merchandise to insure it meets these criteria. Freight to be
paid by purchaser to and from Shower Anyplace.
A 25%
restocking fee will be charged for all items if shipping box has
not been opened.
A
35% restocking fee will be charged if shipped box opened.
Additional
charges will be
made for all parts that are missing or damaged due to improper
packaging.
Used Shower Stalls
cannot be returned.
Returned
merchandise must be returned to Overland Park, Kansas. Reference
the RA number on the outside of the
package.
Return To:
Shower
AnyPlace
11936 West 119 Suite
130
Overland Park,
Kansas 66213
RA#_____________________
Freight
Damage / Freight Shortage Police
Damages
in Transit/Claims - Please inspect all shipments thoroughly for
damage before accepting from carrier.
When
damage is found, note those exceptions on the delivery bill or
lading or refuse the shipment. If no exception
is made
at the time of receipt, ACRA-USA has no recourse with the carrier.
Do not hesitate to call if you require our
assistance.
Claims
for shortages must be made with ACRA-USA within 48 hours after
receipt of goods. Missing parts will be
shipped
2nd day air via UPS. All claims for concealed damage must be made
with ACRA-USA within 24 hours after
receipt of goods.
Please inspect all shipments thoroughly for missing or damaged
parts.
